Refund policy

All sales are final. Because our products are personal-care items, we don't accept returns or exchanges, and we can't offer refunds if you change your mind.

Damaged, defective or wrong item

If your order arrives damaged, is defective, or isn't what you ordered, contact us through our Contact page or at solvencosmetics@outlook.com within 5 days of delivery. Include your order number and photos or a video of the products you received together with the shipping box they came in. We use these to investigate and, for damage in transit, to file a claim with the carrier. Once confirmed, we'll send a replacement or refund the item at no cost to you.

Lost or delayed packages

Orders are prepared within 5–9 business days and then take 3–5 business days to arrive (5–8 business days to Alaska and Hawaii). If your tracking hasn't moved for 10 business days, write to us and we'll sort it out.

Cancellations

Orders go into production right after they are placed, so we can't guarantee a cancellation or change. If you need to cancel, write to us right away: if your order hasn't gone into production yet, we'll cancel it and refund you in full.

Shipping address

Please double-check your shipping address at checkout. We can't refund orders that are undeliverable or returned to us because of an incorrect or incomplete address.

How refunds are paid

Payments are processed through Shopify. Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to show on your statement.